Privacy Policy
Last updated: 11/11/2025

Welcome to FirstMedic-LB (“we”, “us”, “our”). At FirstMedic-LB, available at https://firstmedic-lb.com (“Website”), your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our Website or place an order for medical or health-related products. By using the Website or placing an order, you accept the practices described in this policy.

1. Information We Collect
We may collect the following categories of information:

• Personal information you provide directly: your name, email address, postal/shipping address, phone number, billing/payment information, order history, any health-relevant information you optionally provide (e.g., for medical supplies), and any other information you provide when placing an order or contacting us.

• Technical/automatically collected information: your device IP address, browser type and version, operating system, referring website, pages visited, time and date of visits, shopping cart contents, cookies and tracking technologies.

• Preferences and marketing data: your communication preferences, subscription status, feedback or reviews you provide, your interests in products and services.

2. How We Use Your Information
We use your information for the following purposes:

• To process, fulfil, and manage your orders (including billing, shipping, returns, and customer support).

• To communicate with you about your account, orders, product changes, promotions, or to respond to your inquiries.

• To customise and enhance your experience on our Website (including recognising you when you return, remembering your preferences, and improving our product offerings).

• To send you marketing communications, promotions, offers or surveys (only if you have consented or where permitted by law). You may opt-out at any time.

• To maintain and improve our Website’s security, prevent fraud or misuse, and comply with legal or regulatory obligations (particularly given the medical nature of our products).

• To analyse aggregated or anonymised data about our customers and how the Website is used, to inform business decisions and improve our services.

3. Disclosure of Your Information
We may share your personal information with:

• Service providers, logistics/shipping partners, payment processors, and other trusted third-party vendors who assist us in running our business and fulfilling your orders (only as necessary for these services).

• Our affiliates or business partners (if any) under confidentiality obligations.

• Legal or regulatory authorities when required by law or to protect our rights, property or the safety of our customers or the Website.

• In connection with a sale, merger or transfer of part or all of our business assets (in which case your information may be transferred to the acquiring entity under similar privacy obligations).
  We do not sell your personal information to unrelated third-party marketers for their independent use.

4. International Transfers
Your information may be processed or stored in countries outside your country of residence. By using our Website or providing your data, you consent to such transfers. We implement appropriate safeguards to protect your information in such transfers.

5. Cookies and Tracking Technologies
We use cookies, web-beacons, pixel-tags and similar technologies to:

• Recognise you when you return, remember your preferences, shopping cart contents and settings.

• Analyse site usage and behaviour, improve our Website and services.

• Provide targeted advertising or measure ad effectiveness (only where permitted and/or with your consent).
  You can disable or delete cookies via your browser settings; however, some features of the Website may not function properly without cookies.

6. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected (such as order fulfilment, customer service, legal and tax obligations) or as required by applicable law. Once no longer needed, we will securely delete or anonymise the data.

7. Security
We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of internet transmission or electronic storage is completely secure; therefore we cannot guarantee absolute security of your data.

8. Your Rights
Depending on your jurisdiction, you may have certain rights in relation to your personal information, including:

• The right to access, correct or update the information we hold about you.

• The right to withdraw consent where processing is based on consent.

• The right to object to or restrict certain processing activities.

• The right to request deletion or erasure of your personal information (where applicable).

• The right to data portability (in certain jurisdictions).
  If you wish to exercise any of these rights, please contact us at the details below. We may require verification of your identity before responding to such requests. Note: We may retain certain information if required by law or for legitimate business purposes.

9. Children’s Privacy
Our Website and services are not directed at individuals under the age of 18 (or the age of digital consent in your country). We do not knowingly collect personal information from children under this age. If you are under that age, please do not use or provide any information through our Website. If we become aware that we have collected personal data from a child under that age, we will take steps to delete it.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal/regulatory obligations or Website features. We will post the updated version on this page with the “Last updated” date. Your continued use of the Website after the updates constitutes your acceptance of the revised policy.

11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us at:
FirstMedic-LB
Email: 
Address: 
We will respond to you in accordance with applicable law.